Refund Policy

Digital Services Nature

TAROTAP LTD provides digital services including AI-powered tarot readings and Premium subscription features. As these are digital services delivered instantly upon purchase, special refund conditions apply as outlined below.

Premium Subscription Refunds

Subscription Plans

We offer three Premium subscription plans:

• Monthly Plan: Billed monthly with automatic renewal
• Quarterly Plan: Billed every 3 months with automatic renewal
• Yearly Plan: Billed annually with automatic renewal (best value)

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Unused Services: If you have not used any Premium features (premium readings, custom spreads, or exclusive content) within 7 days of purchase
• Technical Issues: If technical problems prevented you from accessing purchased services and we were unable to resolve the issue within a reasonable timeframe
• Unauthorized Charges: If charges were made to your account without your authorization
• Duplicate Charges: If you were accidentally charged multiple times for the same subscription period

Non-Refundable Situations

Refunds will not be provided in the following cases:

• After you have consumed Premium reading credits or used premium features
• If you simply changed your mind after using the service
• If you disagree with the content or interpretation of readings (all readings are for entertainment purposes only)
• After the 7-day refund window has passed
• For partial periods of subscription usage (e.g., canceling mid-month)
• For promotional discounts or special offers that have been applied

Subscription Cancellation

How to Cancel

You can cancel your Premium subscription at any time through:

• Stripe Customer Portal: Click "Manage Subscription" on your account page to access the Stripe portal where you can cancel directly
• Account Settings: Log in to your account and navigate to your subscription management page
• Email Support: Contact our support team at andy@tarotap.com with your account email

Effect of Cancellation

When you cancel your subscription:

• Your subscription will remain active until the end of the current billing period
• You will continue to have access to all Premium features until the subscription expires
• You will not be charged for subsequent billing periods
• No refunds will be issued for the remaining time in the current billing period
• You can reactivate your subscription at any time (special offers may be available for returning subscribers)

Payment Method-Specific Policies

Credit/Debit Card (Stripe)

For subscriptions purchased via credit or debit card through Stripe:

• Refunds are processed back to the original payment method
• Processing time: 5-10 business days depending on your bank
• You can manage your subscription and payment methods through the Stripe Customer Portal
• All refund requests follow the eligibility criteria outlined above

Alipay Transfer (China Users)

For users in mainland China who purchase through Alipay transfer:

• Refund requests must be submitted within 7 days of payment confirmation
• You must not have used any Premium features or consumed reading credits
• Refunds will be processed via Alipay transfer to your original account within 14 business days
• Please contact andy@tarotap.com with your transfer screenshot and account email
• Include your Alipay account information for refund processing

Touch 'n Go eWallet (Malaysia Users)

For users in Malaysia who purchase through Touch 'n Go eWallet transfer:

• Refund requests must be submitted within 7 days of payment confirmation
• You must not have used any Premium features or consumed reading credits
• Refunds will be processed via Touch 'n Go transfer to your original account within 14 business days
• Please contact andy@tarotap.com with your transfer screenshot and account email
• Include your Touch 'n Go account information for refund processing

Redemption Code Policy

For Premium access obtained through redemption codes:

• Redemption codes are non-refundable once activated
• Unused redemption codes may be refunded at our discretion
• Promotional or gift codes are non-refundable under any circumstances
• If you encounter technical issues activating a code, please contact support immediately

How to Request a Refund

Refund Request Process

To request a refund for web or manual payments:

1. Email andy@tarotap.com with the subject line "Refund Request"
2. Include your account email address and payment reference
3. Explain the reason for your refund request
4. Provide any relevant supporting documentation (for technical issues)

Processing Time

We will review your refund request and respond within 3-5 business days. If approved:

• Refunds will be processed to your original payment method
• Please allow 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund is processed

Promotional Discounts and Special Offers

First-Time Subscriber Discounts

New subscribers may be eligible for special promotional discounts:

• Discount percentages vary and are displayed at the time of purchase
• Discounts apply to the first billing period only
• Subsequent renewals are charged at regular pricing
• Promotional discounts cannot be combined with other offers
• Refunds for discounted subscriptions are calculated based on the amount actually paid

Former Subscriber Welcome Back Offers

Users who previously subscribed may receive special welcome-back offers:

• Discount offers are time-limited and shown on the pricing page
• Offers expire after a specified time period (typically 1 hour)
• Eligibility is determined based on subscription history
• Refund policies apply as normal to discounted purchases

Seasonal Promotions

We may offer seasonal promotions (e.g., Black Friday, New Year):

• Promotional periods are clearly communicated on the pricing page
• Discounts apply only during the specified promotional period
• All standard refund policies apply to promotional purchases
• Promotional pricing cannot be applied retroactively to existing subscriptions

Exceptions and Special Cases

Service Interruptions

If our service experiences extended downtime (more than 24 consecutive hours), you may be eligible for:

• A prorated refund for the downtime period
• Extension of your subscription by an equivalent period
• Additional Premium reading credits as compensation

Account Termination

If we terminate your account due to Terms of Service violations:

• No refunds will be issued for remaining subscription time
• Unused reading credits will be forfeited
• You will not be eligible for future service access

Regional Restrictions

Our refund policy complies with consumer protection laws in various jurisdictions:

• European Union: You have a 14-day right of withdrawal for online purchases, which is forfeited once you begin using digital services
• United Kingdom: Similar to EU regulations, digital content rights apply once service consumption begins
• United States: Refund eligibility varies by state; contact us for specific state regulations
• Other Regions: We honor applicable local consumer protection laws

If local laws provide you with stronger refund rights than this policy, those laws will take precedence.

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised policy.

We will notify active subscribers of material changes via email at least 7 days before the changes take effect.

Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

• Email: andy@tarotap.com
• Company: TAROTAP LTD
• Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
• Response Time: We aim to respond to all refund inquiries within 3-5 business days